Broadband operations
Operations managers can stop reacting and start predicting
In a world where subscribers are demanding an "always on" experience, the ability to quickly understand how the network is performing is key to a great subscriber experience.
Learn from our customers
Broadband operations customer success stories
Challenges
Challenges broadband operations face today
Broadband networks can be impacted by critical events that cause unforeseen outages—such as extreme weather, sudden equipment failure, or a fiber cut.
Network problems can cause operations to “swivel chair” between different screens and systems, taking manual steps and touching various systems to determine the root cause of the issue—and they are unable to communicate critical information to the appropriate teams in a timely fashion.
Subscribers expect the network and their services to ‘just work.’ Operations teams are tasked with understanding what is happening across the end-to-end network in real time—and what the impact is on subscribers and services.
The BSP now is expected to understand subscribers’ unique behaviors, then deliver experiences that support increasingly connected lifestyles—work from anywhere, tele-education, and telemedicine, video streaming and connected fitness.
Featured Perspectives and Insights
Explore perspectives about broadband operations
Turn broadband operations into a subscriber experience differentiator
Broadband service providers (BSPs) are under constant pressure to improve network operations, reduce downtime, and enhance the subscriber experience. In an era when subscribers increasingly rely on broadband networks to help them work, learn, play, and access essential services, BSPs must deliver a network experience that is fast, stable, and always on.
Products & services
The capabilities broadband operations need
Operations Cloud
Transform broadband operations into a subscriber experience differentiator with insights, predictive analytics, and automation.
Service Cloud
Simplify support and improve operational efficiency to deliver an exceptional subscriber experience with service excellence.
Intelligent Access
Redefine access of the network by radically simplifying its architecture and operations with one common service model, while reducing operational expenses.
Unlimited Subscriber
Discover unlimited ways to deliver on the changing needs and behaviors of subscribers of your subscribers, whether it’s in the home, small businesses, MDUs, or other organizations throughout your community.
Support Services
Take your customer support to the next level with comprehensive offerings that meet the technical, operational, and staffing needs of today's service providers.
Education Services
Flexible training solutions to meet the diverse needs of your employees to deploy, configure, maintain and grow broadband networks.
Customer Success Services
Value-added resources and expert guidance to achieve and exceed objectives, accelerate their time-to-value, and obtain maximum return on Calix Cloud, Premises, and Access investments.
Engagement Cloud
Make every interaction with subscribers count with insights that enable you to deliver the experiences they want while growing brand value.
Professional Services
Reduce risk, scale your team, and accelerate the deployment of next generation solutions—while overcoming barriers to business transformation.
AXOS E9-2 Intelligent Edge System
The E9-2 Intelligent Edge System brings 100G, high density OLT, aggregation and subscriber management together to help you transform and simplify your existing or new access network.
AXOS E7-2 Intelligent Modular System
Deploy the bandwidth you need now, with the flexibility to easily keep pace with accelerating change.
AXOS E5 Business Solutions
Provide Carrier Ethernet business and mobile backhaul services with operational efficiency and service assurance.
AXOS E3-2 Intelligent PON Node
Eliminate deployment complexity and simplify your business with this multi-faceted FTTH network expansion solution.
SmartTown
Your subscribers' SmartLife doesn’t end at the front door. Re-imagine community Wi-Fi as an ubiquitous, secure, managed experience across your footprint by making your town a SmartTown.
SmartBiz
SmartBiz meets the needs of the small business with an all-in-one managed service that increases staff productivity, secures critical business systems, and drives customer loyalty.
SmartMDU
SmartMDU is a purpose-built managed service for any broadband service provider (BSP) to service multi-dwelling units (MDUs), both inside and outside their current footprint.
GigaSpire Systems
The Calix platform and expansive GigaSpire portfolio enable you to deliver amazing subscriber experiences and expand your business into new markets—quickly.
Broadband Academy
Learn what it takes to build and manage broadband services through Broadband Academy's five stages of building a successful broadband business.