How To Improve Customer Satisfaction With Proactive Notifications
Today, a robust and reliable broadband connection is as fundamental as water and electricity—and subscribers have the same expectation of uninterrupted service. If there is a disruption, subscribers need to know that their broadband service provider (BSP) is aware of the outage, working on it, and when it will be resolved.
How are BSPs upping their game to provide timely, proactive notifications to subscribers regarding network events? Listen to the latest SmartTechCheck Podcast for insights on how BSPs can move from reactive to proactive using automation and APIs, changing how they support subscribers. Learn how automated network operations can help increase efficiency and reduce operating expenses. Plus, hear how proactive notifications can strengthen subscriber relationships and increase customer satisfaction.
Speakers include:
- Mark Vena, Host, SmartTechCheck Podcast
- Bob Carrick, Global Director – Operations Cloud, Calix
- Adam Ross Hill, Partner Alliance Manager, GLDS
- Juan Garcia, Manager, Network Operations and Engineering, City of Longmont (Colorado)
Listen now to learn how to move from reactive to proactive and strengthen subscriber relationships: SmartTechCheck Podcast: S03 E63.
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