Customer success stories

Jade Communications leads with amazing experiences that wow subscribers, grow ARPU by 90 percent, and deliver incredible ROI.

Tombigbee focuses on the overall subscriber experience—inside and outside the home—and learns how to take their NPS to new heights.

GVTC increases Arlo subscriptions by 16X in eleven months with an innovative marketing strategy.

Cumberland realizes enhanced visibility into their network to identify outages in real-time—and the ability to communicate this information to multiple stakeholders.

Sterling Local Area Municipal Broadband (LAMB) builds a scalable access network architecture for new technologies and increased operational efficiency. 

Ciello augments its technical team with Calix Network Consulting Services to improve network reliability, availability, and security.

Differentiating with multi-gig broadband, value-added services, and community services. 

AcenTek levels up its operations and improves its ability to identify and resolve customer-affecting issues faster. 

Citizens Telephone Cooperative slashed their mean time to close by 29 percent and their mean time to restore by 88 percent.

WCTEL speeds up resolution time, reduces costs, and improves operational effectiveness, helping them expand their network and deploy XGS-PON with confidence.

CTC manages to improve first-call resolution and decrease truck rolls partnering with Calix.

YK Communications uses Bark to help play a part in creating a healthier online environment for children and teenagers.

OEC Fiber turns to Calix Engagement Cloud to transform subscriber acquisition and boosts campaign performance by 55 percent.

Hargray Communications improves network deployment productivity by 50 percent and empowers technicians for the future.

With a 9.5/10 customer satisfaction score, Centranet rapidly expands its network, leveraging a member-centric strategy and exceptional support.

NextLight prioritizes customer support to boost subscriber satisfaction to 98 percent and stay ahead of the competition.

Dobson develops a deeper understanding of its operations, simplifies its customer care, and leverages data to improve subscriber experience improvements.