Customer success stories

ALLO Fiber is bridging the digital divide using Calix SmartTown for Education.

With a 9.5/10 customer satisfaction score, Centranet rapidly expands its network, leveraging a member-centric strategy and exceptional support.

DirectLink achieves 10 percent market penetration in 4 months by leveraging SmartBiz.

GVTC increases Arlo subscriptions by 16X in eleven months with an innovative marketing strategy.

Jade Communications leads with amazing experiences that wow subscribers, grow ARPU by 90 percent, and deliver incredible ROI.

NextLight prioritizes customer support to boost subscriber satisfaction to 98 percent and stay ahead of the competition.

Oberlin Cable Co-op wins 90 percent market share against overbuilders with an exceptional member experience.

OEC Fiber turns to Calix Engagement Cloud to transform subscriber acquisition and boosts campaign performance by 55 percent.

Learn how this electric cooperatives builds on their legacy of connecting communities with the broadband they deserve.

SCTelcom leverages Calix Smartlife solutions to extend their broadband experience to every aspect of rural life, and realize 84 NPS.

Stupp Fiber assures the broadband experience and delivers service excellence with the Calix Broadband Platform.

TISD provides an exceptional subscriber experience in communities across South Texas with CommandIQ

Tombigbee focuses on the overall subscriber experience—inside and outside the home—and learns how to take their NPS to new heights.

YK Communications uses Bark to help play a part in creating a healthier online environment for children and teenagers.

AcenTek levels up its operations and improves its ability to identify and resolve customer-affecting issues faster. 

Ciello augments its technical team with Calix Network Consulting Services to improve network reliability, availability, and security.

Citizens Telephone Cooperative slashed their mean time to close by 29 percent and their mean time to restore by 88 percent.

City of Pharr has introduced high speed Wi-Fi to previously under-served neighborhoods and offers internet as a utility.

CTC manages to improve first-call resolution and decrease truck rolls partnering with Calix.

Cumberland Connect achieves real-time insights, accelerated service adoption and a powerful subscriber experience with Calix Success.

Dobson develops a deeper understanding of its operations, simplifies its customer care, and leverages data to improve subscriber experience improvements.

Hargray Communications improves network deployment productivity by 50 percent and empowers technicians for the future.

Lit Communities was able to plan, design, and build out the initial phase of its cutting-edge broadband network and turn up the first subscriber in a remarkable seven months.

NextLight prioritizes customer support to boost subscriber satisfaction to 98 percent and stay ahead of the competition.

OEC Fiber turns to Calix Engagement Cloud to transform subscriber acquisition and boosts campaign performance by 55 percent.

OTTC partners with Calix Success to scale business transformation and grow revenue by 25 percent.

Sterling Local Area Municipal Broadband (LAMB) builds a scalable access network architecture for new technologies and increased operational efficiency. 

Tombigbee focuses on the overall subscriber experience—inside and outside the home—and learns how to take their NPS to new heights.

WCTEL speeds up resolution time, reduces costs, and improves operational effectiveness, helping them expand their network and deploy XGS-PON with confidence.

YK Communications uses Bark to help play a part in creating a healthier online environment for children and teenagers.

South Central Communications partners with Calix Success to rapidly ramp team knowledge and accelerate launch execution.