Broadband operations
Operations managers can stop reacting and start predicting
In a world where subscribers are demanding an "always on" experience, the ability to quickly understand how the network is performing is key to a great subscriber experience.
Challenges
Challenges broadband operations face today
Broadband networks can be impacted by critical events that cause unforeseen outages—such as extreme weather, sudden equipment failure, or a fiber cut.
Network problems can cause operations to “swivel chair” between different screens and systems, taking manual steps and touching various systems to determine the root cause of the issue—and they are unable to communicate critical information to the appropriate teams in a timely fashion.
Subscribers expect the network and their services to "just work." Operations teams are tasked with understanding what is happening across the end-to-end network in real time—and what the impact is on subscribers and services.
Today broadband service providers are expected to understand subscribers’ unique behaviors, then deliver experiences that support increasingly connected lifestyles—work from anywhere, tele-education, tele-medicine, video streaming and connected fitness.
Field service quality can vary dramatically when it comes to installation and repair. This can require additional dispatches with costly truck rolls and tier 2/3 escalations weighing down operations teams.
Featured Insights
Explore perspectives about broadband operations
Turn broadband operations into a subscriber experience differentiator
Broadband service providers (BSPs) are under constant pressure to improve network operations, reduce downtime, and enhance the subscriber experience. In an era when subscribers increasingly rely on broadband networks to help them work, learn, play, and access essential services, BSPs must deliver a network experience that is fast, stable, and always on.
Learn from our customers
Broadband operations customer success stories
Products & services
The capabilities broadband operations need
Operations Cloud
Transform broadband operations into a subscriber experience differentiator with insights, predictive analytics, and automation.
SmartLife
Extend the amazing experience a subscriber has at home to their business and throughout their community
Unlimited Subscriber
Discover unlimited ways to deliver on the changing needs and behaviors of your subscribers, whether it’s in their homes, small businesses, MDUs, or other organizations throughout your community.
Intelligent Access
Redefine access of the network by radically simplifying its architecture and operations with one common service model, while reducing operational expenses.
AXOS E9-2 Intelligent Access System
Bring 100G, high density OLT, aggregation and subscriber management together to help you transform and simplify your existing or new access network.
AXOS E7-2 Intelligent Modular System
Deploy the bandwidth you need now, with the flexibility to easily keep pace with accelerating change.
AXOS E5 Business Solutions
Provide Carrier Ethernet business and mobile backhaul services with operational efficiency and service assurance.
AXOS E3-2 Intelligent PON Node
Eliminate deployment complexity and simplify your business with this multi-faceted FTTH network expansion solution.
Network Innovation OS
Dramatically simplify your operations through a fully abstracted service layer, hardware independence, common service models and workflows, as well as an always-on environment.
Services Management Connectors
Simplify your service provisioning experience and network management capabilities.
Diagnostics Toolbox
Shorten resolution times for addressing network or service-related problems with the AXOS Diagnostics Toolbox.
Integration and Testing Sandbox
Dramatically improve the economics of new services introduction with this virtual environment.
AXOS Software Modules
Building blocks designed to ensure a simplified network, whether building a new network or transforming an existing one.
Success Delivery
Reduce risk, scale your team, and accelerate the deployment of next generation solutions—while overcoming barriers to business transformation.
Success Education
Meet the diverse training needs of your employees with flexible education solutions for deploying, configuring, maintaining and growing broadband networks.
Success Guidance
Value-added resources and expert guidance to achieve and exceed objectives, accelerate time-to-value, and obtain maximum return on Calix Cloud, premises, and access investments.
Broadband Academy
Learn what it takes to build and manage broadband services through Broadband Academy's five stages of building a successful broadband business.