3 Reasons To Transform Your Network: Why Conxxus Went From Coax to Calix
Implementing a seamless network upgrade without compromising on the subscriber experience is no easy task. After upgrading 75 percent of their coax plant, Conxxus decided to completely overbuild with fiber due to unsustainable HFC operational costs and maintenance issues. The Conxxus story might resonate with cable operators facing similar issues.
Making the Move From Coax to Calix
Conxxus sought a fiber network solution that that also improved the Wi-Fi experience for subscribers still on coax. Additionally, they wanted greater visibility into subscribers’ networks and the ability to provide self-serve capabilities. Conxxus transitioned from coax to fiber for three key reasons:
1. Drive Operational Efficiencies in the Face of Unsustainable Coax Maintenance Costs
By deploying the Calix Intelligent Access EDGE™ solution as the foundation of their XGS-PON access network, Conxxus has alleviated these issues while implementing a network strategy that will meet subscriber bandwidth demand for years. Conxxus will also be able to deploy additional Managed Services all on a single standards-based platform. They are now positioned to deliver an ever-expanding range of managed services that will help grow revenue, increase subscriber satisfaction, and build value in their communities.
2. Leverage One Standards-based Platform To Deliver Exceptional Subscriber Experiences
Investing in XGS-PON is a good start but is not a go to market strategy. The real competitive advantage comes from leveraging an end-to-end solution from the access network all the way into the subscriber’s home via a single, integrated, standards-based cloud platform that’s updated on a 90-day cadence. Conxxus implemented a managed Wi-Fi solution leveraging the Calix Revenue EDGE™ platform—including GigaSpire® BLAST systems and the CommandIQ® mobile app—to offer subscribers a fully managed home experience.
To maximize the experience, Conxxus has empowered subscribers with self-serve capabilities via CommandIQ. Subscribers can easily control their experience from the palm of their hand. They can do everything from reset their Wi-Fi SSID and password, check connectivity and run speed tests, to finding self-help resources for quick answers to questions. These capabilities not only help reduce support calls, but also boost subscriber satisfaction as evidenced by a 75 percent app adoption rate.
And by installing GigaSpire BLAST systems behind existing DOCSIS cable modems, Conxxus optimizes the Wi-Fi experience for coax users while providing a seamless transition when they move to fiber.
3. Increase Visibility and Boost Satisfaction With Robust Subscriber Management
A key Conxxus priority was to gain greater visibility into their subscribers’ home experience. Calix Support Cloud provides customer support representatives (CSRs) end-to-end visibility to proactively identify and address issues. Support Cloud enables CSRs to diagnose and resolve most problems remotely, without the need for a technician onsite. Thanks to the combination of Support Cloud and CommandIQ, Conxxus reduced inbound support calls by 88 percent last year and eliminated repeat trouble calls.
Conxxus is now differentiating with managed services and becoming an experience provider.
If you’re a cable operator facing similar issues on a coax network transformation journey, Calix can help you get there.
Download the case study, “Conxxus Transforms From Cable Operator To Fiber Broadband Service Provider By Embracing End-To-End Solution From Calix,” to learn more.
