Power of the Platform: How To Transform Operations and Deliver Broadband Assurance

Operations and engineering teams are the behind-the-scenes champions of any broadband service provider (BSP). They make the magic happen by keeping the network running, resolving issues, and improving service delivery.
 

These teams use tools to not only collect network data but also to enable them to act on that data. But understanding the data, connecting the dots, and acting requires a lot of manual processes and human capacity. This is often the greatest pain point for operations teams. The Calix Broadband Platform solves this by using automated intelligence and delivering network and service assurance capabilities across all systems, services, and subscribers—relieving the complexity of operations and helping BSPs assure the broadband experience.

How To Deliver Broadband Assurance

BSPs are empowered with actionable insights leveraging an integrated set of capabilities on the platform to assure the broadband experience. In other words: here is what the data is telling you, here are the actions you should take, and here is the most effective and efficient way to implement those actions.
 

At Calix, our vision for a broadband assurance framework is built around three key areas:

1. An end-to-end visualization of everything happening in the network. It’s a complicated world of information coming in from the network, premises, subscribers’ actions, and more. Effective data collection and analysis rests on a 360-degree view of network activity. This spans advanced network reporting and insights to visualization of network and service status and disruptions—understanding what’s impacting subscribers using tools such as geo-mapping.
   
   
2. A recommendation engine to turn data into actionable intelligence. Reams of complex data must be organized and analyzed. The latest machine learning (ML) technologies—and soon generative AI—enable visualizing data and generating insights, such as predicting anomalies or detecting where failures are likely to occur. This recommendation engine feeds into workflows, making it easy to automate and optimize processes related to deployment, monitoring, troubleshooting, and maintenance.
   
   
3. Customizable workflows to prioritize actions. Increasing automation turns actionable intelligence into real-time executable actions. It also sets best practices and is tailored to a BSP’s specific policies and needs.

Leveraging the Power of the Platform

Implementing an end-to-end broadband assurance strategy requires a platform-based approach to network management and service delivery, such as the Calix Broadband Platform. Everything is pre-integrated with a comprehensive data set combining telemetry, data, and insights with analytics and making them actionable through workflows and automation.
 

This brings tremendous value to BSPs and relieves the pressure on operations and engineering teams. It reduces instances of human error and allows personnel to spend their time on higher-value work.
 

The power of the platform doesn’t stop there. By shortening the mean time to resolution (MTTR), predicting failures before they happen, and gaining instant insights into the subscriber experience, operations teams can become forward-facing growth champions for your business.

To learn more about implementing a purpose-built, end-to-end strategy, join our webinar "Will Operations Complexity Eat Up Profits in 2025? Use a Platform Approach for Broadband Assurance" on November 14th at 2 PM ET.