Want To Accelerate Subscriber Onboarding and Deliver an Exceptional First Touchpoint?

Your subscriber’s onboarding experience is a critical first touchpoint in establishing a positive subscriber experience. How can you speed it up and make it unforgettable? By taking a platform approach to delivering broadband services.
 

A platform enables the use of automated workflows that help broadband service providers (BSPs) operate and scale the network. Plus, BSPs can rapidly integrate new, pre-tested solutions that work with existing support systems—accelerating time to market and ensuring quality control.

Speed Up Service Provisioning

Automating service provisioning processes with cloud-based solutions—such as with the Calix Broadband Platform—can enhance subscriber satisfaction and reduce operational costs by simplifying service deployments. Plus, workflows in Calix Operations Cloud automate repetitive, manual tasks to help drive efficiency and avoid human error. Service provisioning is as simple as selecting an optical network terminal (ONT), assigning it the correct subscriber services, and automatically pushing provisioning to the correct optical line terminal (OLT).
 

The power of the platform creates a framework for increased automation across broadband operations. BSPs can also streamline service provisioning for new types of subscribers (such as small businesses) or services (such as community Wi-Fi) as quickly as residential internet—avoiding error-prone manual steps and labor-intensive processes.

Personalize the Experience Beginning at Install

Once a subscriber signs up for service, what’s their install experience? To build trust and add value from day one, offer flexible installation options tailored to subscriber preferences:

• Do-it-yourself (DIY) install. Tech-savvy subscribers want to be able to take a DIY approach using a mobile app (like CommandIQ®) to complete their self-install and immediately take advantage of services. In addition to increasing subscriber satisfaction, a DIY option dramatically reduces truck rolls and associated operational expenses.
• Assisted self-install with remote support. Some subscribers prefer a light touch over complete DIY. An assisted option gives subscribers the independence of self-installation with guided remote support from the BSP using Calix Cloud®.
• Full-service installation. Some subscribers want an onsite technician to set up their system, activate services, and educate them. That’s why your field techs play an integral role in shaping the overall subscriber experience—delivering a key first interaction with your business. Ensure quality from the start by empowering your technicians with the Calix Field Service App, integrated with Calix Cloud. The app acts as a mobile operations center, enabling field technicians to deliver a seamless white-glove service experience.

Quality Installations Deliver Superior Subscriber Experiences

With the Field Service App, your field technicians also become brand ambassadors, adding value and ensuring subscriber satisfaction at every step of the initial on-site visit. The Field Service App enables technicians to easily install GigaSpire® systems, plus optimize the installation quality and service experience by leveraging real-time Wi-Fi insights.
 

These insights provide instant access to critical subscriber and system data that, combined with onsite observations, enable field techs to offer tailored recommendations that enhance subscriber experiences. This includes recommending additional SmartHome™ managed services that bring value to the subscriber. Or educating small business owners about SmartBiz™ or other relevant SmartLife™ solutions during installation to help increase patron loyalty and business operations.
 

These services deliver additional value for subscribers and increase incremental annual revenue per user (ARPU), positively impacting your bottom line.
 

Learn more about delivering service innovation, sustainable growth, and long-term success. Download our eBook, “Want To Drive Profitability in Your Residential and Business Broadband? Try a Platform Approach: 6 Steps To Build an Integrated Broadband Service and Support Foundation.”