Lumos + Calix = partnership for success
Lumos provides 100 percent fiber optic internet, whole-home Wi-Fi, voice and streaming services to more than 300,000 homes and businesses across Virginia, North Carolina, and South Carolina with plans to build into Kentucky and Ohio with a $374M investment. Lumos continuously focuses on the communities they serve by providing an exceptional customer experience to their subscribers leveraging predictive analytics while ensuring optimal network performance with Calix Cloud.
Father and son playing on devices in kitchen
How do you measure good customer experience?
From NPS (Net Promoter Score) to churn, there are many indicators that demonstrate the health of a business.
Lumos found a partner in Calix that has helped them deliver a winning set of solutions to broadband subscribers. With cloud, software, and equipment tools to deliver best-in-class solutions to customers, Lumos has grown their bottom line, their ARPU and delivered managed services that subscribers love (i.e. sticky!).
NPS is a valuable indicator of customer satisfaction. Lumos achieving a score of 75 says their customers "promote" them—a lot. That’s a good thing that leads to higher ARPU, lower churn and more lifetime customers.
Consumers want to buy from people and brands that they like. Brands that their friends like. Being that trusted brand means being a part of their communities and standing for quality and value. Lumos knows this and ensures that they are the brand that their customers experience and love.
Calix helps Lumos and hundreds of other broadband providers succeed
How can we help you?
A broadband platform that provides an end-to-end solution and access to hundreds of industry partners who can help your business soar to new heights. From marketing resources to operations tools, everything you need is at your fingertips, along with a team of people standing behind you. Feel secure with Calix systems featuring U.S.-assembled components that fully comply with BEAD and Build
Innovation and data insights make for a bright future
Awards and recognition
At Calix, our dedication to excellence and innovation has not gone unnoticed. We are proud to have received numerous accolades highlighting our commitment to enhancing subscriber experiences and delivering outstanding business results. These awards are a testament to our relentless pursuit of ”‘better, better, never best,” and they reinforce the trust and growth we build with our customers daily.
Inspiring Workplaces
Calix was recognized as a Global Top Inspiring Workplace by Inspiring Workplaces. Organizations are honored based on the elements to build an inspiring workplace: culture and purpose, leadership, well-being, inclusion, communication, and experience.
Best Workplaces for Innovators
Calix was honored as one of Fast Company's Best Workplaces for Innovators, demonstrating a commitment to capturing great ideas, wherever they originate.
Glassdoor Best Place to Work
Calix was named a Best Place to Work in 2024 based on surveys with employees about how they feel about their workplace.
Comparably #1 Best Place to Work in Bay Area
Based on employee rankings of their overall workplace experiences, Calix is the #1 place to work in Silicon Valley in 2023. This ranking—up 10 points from 2022—underscores the success of a seven-year commitment to the work-from-anywhere movement
#1 Inspiring Workplace
Calix was named first out of 50 winners of the 2023 top Inspiring Workplaces awards, recognized for culture and purpose, leadership, wellbeing, inclusion & diversity, communication, and employee experience.
Comparably Best Company Outlook
Calix employees underscored that the company has rapid momentum and a bright future, ranking it #10 out of 100 companies with the best outlook in 2024—3 spots higher than last year—buoyed by high employee confidence.
Comparably Best Global Culture
Calix is again recognized in 2024 by Comparably with best global culture. As we grow and scale our innovation and workforce, Calix continues to uphold its culture while amplifying the positive impact it has on communities.
Comparably Best Sales Teams
Calix was ranked #3 this year among top sales teams—moving up 18 places from 2021. Calix leadership has grown sales by 400 percent in the past four years to keep up with the expanding broadband industry while maintaining a cohesive, customer-first culture.
Comparably Best Engineering Teams
With 110 patents for industry-leading technologies, Calix is relentlessly focused on innovating for its broadband service provider customers and attracting top engineering talent—resulting in this award.
Comparably Best Marketing Teams
This new ranking is the latest accolade for the Calix marketing team, which is responsible for growing attendance at our ConneXions industry-leading conference, award winning Market Activation program, and many other impactful initiatives.
Comparably Best HR Teams
For the second year in a row, Calix has been named best in HR teams, reflecting its success in attracting, nurturing, and retaining a superbly talented workforce amidst an extended period of growth.
Comparably Best Company Culture
Calix wins the best company culture award from Comparably based on employee sentiment on multiple factors that contribute to workplace satisfaction.
Comparably Best CEO
Calix wins best CEO award based on approval ratings and sentiment from employees on our President and CEO, Michael Weening
Comparably Best Company for Women
Calix awarded best company for women in 2023 based on feedback from female employees on their workplace experiences.
Comparably Best Company for Diversity
Calix wins 2023 best company for diversity award from Comparably
Comparably Overall Awards
Calix has risen in rankings for Best Company Outlook, Best Global Culture, Best Places to Work in the Bay Area, Best Engineering Teams, and Best Sales Teams. Plus, Calix HR and Marketing debuted on lists for Best Teams.
TMCnet Tech Culture Award
Calix focuses heavily on building a strong culture and it shows—with a 4.9/5-star rating, 98 percent overall approval and 100 percent CEO approval on Glassdoor, and with employees routinely sharing “Why I Love Calix” posts on social media.
Vault Top Ranked Internships
Vault surveyed thousands of current and former interns about their internship programs, and ranked Calix as a top internship program.
American Business Stevie Award for Calix Engagement Cloud
In 2024, Calix took home a gold medal for Best Marketing Campaign of the Year, silver medals for Marketing Disruptor of the Year and Best Use of Data to Drive Brand Strategy, and a bronze medal for Best Cloud Platform.
BMMA Best in Class Marketing Award
Calix Engagement Cloud has evolved to become the only marketing platform that is purpose-built for broadband service providers so they can easily enrich their subscriber experience insights.
Business Intelligence Group Customer Service Award
Calix was named as one of the winners of the 2023 Excellence in Customer Service for companies best communicating with their customers to provide a differentiated level of customer service.
CETS Best in Class Award
The Customer Experience & Telco Sales Association (CETS) awarded Calix Service Cloud the 2023 Best in Class Award for a second consecutive year. Service Cloud has been recognized for advances in subscriber success.
CODiE Award for Best Customer Service Solution
Calix Service Cloud won the Software and Information Industry Association (SIIA) CODiE Award for Best Customer Service Solution as the best tool, platform, or service that helps businesses enhance their customer service and support.
Lightwave Innovation Reviews Award
Lightwave, who has been bringing trusted technical insights to optical communications professionals for decades has honored Calix in the annual Lightwave Innovation Reviews in the FTTx Systems category.
Business Intelligence Group Sammy Award
Calix Engagement Cloud was named the Business Intelligence Group 2023 Sales and Marketing “Sammy’s” Technology Award for demonstrating superior performance in marketing insights and analysis.
TMC Cloud Computing Product of the Year
TMC named Calix Operations Cloud a Cloud Computing Product of the Year winner. Operations Cloud provides broadband operators with machine learning-based insights, predictive intelligence, and workflow automation.
Customer Product of the Year
TMC recognized Calix Service Cloud with the 2023 Customer Product of the Year award, recognizing vendors that advance call center, CRM and teleservices industries one solution at a time.
Internet Telephony Product of the Year
TMC recognized Calix Engagement Cloud with the prestigious Internet Telephony “Product of the Year” awards as one of the most innovative, useful, and beneficial IP communications and cloud products available to deploy.
MSCI awards Calix an AA in ESG
Calix earns an AA rating from the environmental, social, and governance ratings agency MSCI—a distinction shared by only 18 percent of companies evaluated—recognizing the company’s exemplary sustainability practices.
Sustainability and climate protection
American Business Awards gives the Calix Broadband Platform a Stevie award for sustainability and climate protection.
GigaSpire u10xe for Telecommunications Product
American Business Awards recognizes the GigaSpire u10xe with the Bronze Stevie award for telecommunications product.
Glassdoor Best Led Companies
Based on Calix employee reviews, Calix earns a spot on Glassdoor's list of best-led companies, based on our exceptional leadership team.
Leading Lights Award
Intelligent Access was named a finalist in the 20th Annual Leading Lights Awards for its AXOS Network Innovation Operating System ability to introduce innovations to the market, allowing BSPs to deliver service offerings faster.