More Complexity. Less Problems: How Proactive Support Boosts the Broadband Subscriber Experience

When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues? We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores.

Watch this webinar with experts from Calix and global research leader Omdia who share exclusive research about how you can:

• Simplify management of numerous data sources with end-to-end visibility
• Clear 90 percent of trouble calls in 24 hours and boost NPS +71 using predictive analytics, real-time insights and customer success practices 
• Avoid common bottlenecks when upgrading to proactive support to ease disruptions to subscribers during implementation