Last updated: January, 2024

Calix Field Service App Privacy Policy

What does this Privacy Policy cover?

The Calix Field Service App (“the FS App”) was developed by Calix, Inc. (“Calix”) to optimize the deployment of network equipment by broadband service providers that are Calix customers (“BSPs”). BSP field service technicians and other authorized BSP workforce members are the intended users of the FS App. For clarity, as used in this Privacy Policy, the term “BSP” means the organization that employs the individual users or authorizes them to use the FS App. The terms “you” and “your” refer to an individual user of the FS App.

Calix is a processor of (or service provider for) the personal information of BSP workforce members under applicable privacy and data protection laws. The BSP is the controller of (or business for) the personal information of its workforce members. In other words, the BSP determines how and why the information of its workforce members is processed. As such, FS App users should refer to the BSP’s privacy notice for details on how the BSP processes their personal information.

Privacy Policy applies for any use of the FS App

This Privacy Policy applies to the mobile application described in the Calix Field Service App End User License Agreement (the “Agreement”). Please read your BSP’s privacy notice and this Privacy Policy carefully to understand how information collected by the FS App will be treated. If you do not agree with your BSP’s privacy notice and this Privacy Policy, you should not install, use, or access the App.

Children Under the Age of 16

The FS App is not intended for children under 16. Calix, acting under BSP instructions, does not knowingly collect personal data of children under 16 without parental consent. If Calix learns that personal information from a child under 16 has been obtained or received without verification of parental consent, Calix will delete that information. If you believe Calix might have any information from or about a child under 16, please notify Calix by completing a Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).

How Calix Collects Your Information

Acting under BSP instructions, Calix collects and processes information received from the BSP, or directly provided by you, when you access and use the FS App. Specifically, this information includes:

Your name, email address, password/pin, and preferred language;
The precise geographic location of deployed equipment;
Photos of areas inside and outside a house or other structure where equipment is installed, and other worksite conditions, including nearby objects;
Data insights based on correlation and analytics of your information collected in providing the FS App, and user-associated analytics to improve the quality of the app experience.

How Calix Uses the Information

Acting under BSP instructions, Calix uses the information collected under this Privacy Policy to:

Provide you with the FS App features and provide the BSP with the Cloud Services described in the Agreement;
Implement, improve and/or enhance the FS App, including making future releases available
to you;
Carry out Calix’s obligations as described or authorized in the Agreement, your BSP’s privacy notice, and this Privacy Policy;
Enforce Calix’s rights under the Agreement between you and Calix; and
Fulfill any other purpose authorized by you, the BSP, and reasonably required for the FS App

Disclosure of Information

Calix does not sell or otherwise distribute or disclose your information to third parties other than as described or authorized in the Agreement, including this Privacy Policy.

Calix discloses the information to its subsidiaries, affiliates and certain third-party vendors and contractors that provide development, integration, web hosting and consulting services to Calix to provide you with the FS App, to maintain, support, develop, improve and/or enhance the FS App and to fulfill Calix obligations associated with the FS App.

Calix may be required to disclose information under certain circumstances:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
To enforce Calix’s rights under the Agreement between you and Calix;
If Calix believes disclosure is necessary or appropriate to protect the rights, property, or safety of Calix, its customers or other third parties; or
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Calix’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings, in which case your information held by Calix will be among the assets transferred.

Your Choices About Our Collection, Use, and Disclosure of Information

The provision of the information described in this Privacy Policy is necessary for you to use the FS App.

Your information is retained and used as described in this Privacy Policy and any applicable BSP policies. If you have questions about the handling of your information once you stop using the FS App, you should direct them to the BSP.

Accessing and Correcting Information

To access, review or correct any information, please contact the BSP.

Deleting Information

If you have questions, contact your BSP or complete this Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).

Data Security

All information you provide to us is stored on our secure servers behind firewalls. Calix utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Calix deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.

Calix runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented.

Calix uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Calix systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the FS App are protected with industry standard security protocols.

You and the BSP control access to the FS App and any Supported Cloud Services described in the Agreement. You must secure your login credentials and passwords and protect them as confidential. Calix is not responsible for circumvention of any privacy settings or security measures.

Changes to this Privacy Policy

The date this Privacy Policy was last revised is identified below. You are responsible for periodically visiting this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this Privacy Policy and Calix’s privacy practices for the FS App and the Supported Cloud Services, contact your BSP or complete this Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).