Calix at Mobile World Congress
Michael Weening: AI’s real promise is growth.
In his keynote at MWC26, Michael shared how the Calix One platform enables communication service providers to deliver an “Experience of One”—anticipating every subscriber moment, personalizing at scale, and driving higher ARPU, stronger loyalty, longer lifetime value, and standout Net Promoter Scores.
The next era of telecom won’t be defined by automation; it will be defined by subscriber experiences that truly matter.
Challenges
Communications service providers face mounting industry pressures
CSPs struggle with single-digit growth as pricing power erodes due to commoditization, new services underperform, and scale alone no longer guarantees expansion.
Network complexity, accelerating security and compliance requirements, legacy system maintenance, and increasing energy demands drive operational expenses higher.
CSPs collect massive data across devices, behaviors, and operations, but without added intelligence it remains unusable—obscuring opportunities and driving costs.
Every CSP faces the same challenge:
Acquire subscribers | Grow revenue per subscriber | Reduce churn
Reviving growth demands a fresh platform approach built specifically for the agentic AI era
cloud-first, software-driven, AI-native
Calix One is the platform that fundamentally reshapes CSP business models
Powered by agentic AI built on anonymized insights from millions of subscribers and devices
- Unites CPE, access, cloud, and agentic AI in a fully integrated platform that delivers personalized experiences with unprecedented fidelity and granularity
- Eliminates back-office friction and accelerates innovation, turning experience ideas into live services in days
- Delivers the automation of everything and an experience of one
Native Agentic AI
Meet your Calix Agent Workforce
Marketing
Curated experiences that drive growth
Marketing agents in Engagement Cloud turn behavioral insight into revenue growth by powering an experience of one for every subscriber. Privacy‑protected usage patterns and contextual signals are analyzed to dynamically segment audiences and identify upsell and cross‑sell opportunities.
Operations
Scale your operations and improve subscriber experience
Your operations agent workforce works around the clock to proactively uncover and resolve issues, reducing outages and improving the subscriber experience.
customer service
Immediate boost to team expertise and productivity
Specialized service agents share best practices and contextual insights to CSRs and subscribers alike to solve problems faster and on the first call.
Subscriber
Support team intelligence in the hands of your subscribers
Subscriber agents extend the reach of support organizations directly to subscribers with personalized upsell opportunities, optimization techniques, and outage information through the subscriber's app.
From Mobile World Congress
Inside Calix One: The AI‑Native Platform for CSPs
In this Mobile World Live conversation from Barcelona, Calix President and CEO Michael Weening discusses Calix’s journey to an AI‑native, cloud‑based platform built to transform communications service provider businesses. Hear how intelligent agents and personalized engagement are redefining marketing, operations, and customer loyalty at scale.
Delivering spectacular results
Billions of dollars in combined annual impact
Calix CSP customers move every metric that matters
Net Promoter Score
through end-to-end automation
driven by experience scoring and auto-remediation
from personalized experience bundles
with remote diagnostics and automated fixes
through a greener platform architecture
