How To Empower Operations To Move From Network Management To Experience Management

Two operational employees smiling while looking at a computer monitor

Today, a core challenge for broadband service providers (BSPs) is to move beyond commoditized, speed-based services and deliver something subscribers truly value: exceptional experiences. In other words, BSPs must become experience providers.

To do so requires deep insights into subscriber behavior; real-time, actionable network intelligence; and the ability to proactively assure service performance and delivery.

Transforming Operations From Network Management to Experience Management

Operations teams play a pivotal role in this shift. Their challenge? Sifting through massive amounts of network and service data to uncover meaningful insights. This manual approach isn’t sustainable.

That’s where the power of the Calix Broadband Platform and Calix Operations Cloud come in. Operations Cloud automates the hard work of data analysis, transforming raw network data into real-time, actionable recommendations. This enables operations teams to predict and proactively resolve issues before they impact subscribers—optimizing performance and enhancing the broadband experience.

3 New Ways Operations Can Optimize Experiences

Operations Cloud introduces new capabilities every quarter, ensuring operations teams get access to new tools to monitor, troubleshoot, and optimize broadband services. Our most recent enhancements allow operations teams to:

Strengthen visibility, monitoring, and troubleshooting for virtual private network (VPN) services on the Calix ASM portfolio. With centralized virtual private LAN service (VPLS) VPN status monitoring, operators can easily identify impacts to the network without using the calling line identification (CLI) and troubleshooting individual systems, one by one.
Proactively address passive optical network (PON) errors across different PON generations. Operations teams now have visibility into Gigabit PON (GPON) and XGS-PON errors using separately configurable thresholds, providing more accurate monitoring of PON health.
Enhance reporting and notifications on link aggregation groups (LAGs). New visibility into capacity utilization and packet discard in LAGs helps guard against overutilization—and informs network planning and design.

These new capabilities enable BSPs to move beyond reactive troubleshooting to proactively providing great subscriber experiences—ultimately shifting the operations team’s role from network maintenance to experience management.

Learn more in our new webinar, “Want to Elevate Productivity for Network Teams in 2025? Think Automation.

By Alan Marks

Senior Product Marketing Manager, Operations Cloud, Calix

Alan Marks is a senior product marketing manager at Calix, focused on helping broadband service providers transform operations using SaaS and cloud technologies. He has over 25 years of experience in the broadband industry. Prior to Calix, Alan held product marketing and product management leadership roles at Nokia, Alcatel-Lucent, and AT&T. Alan is graduate of Worcester Polytechnic Institute.